Common Problems.
Below are the most common problems travelers encounter when getting online in China, and how to solve them.
What if there's no network after installing the eSIM?
First confirm the eSIM is properly activated: check whether the eSIM status in phone settings is "enabled." Confirm you've selected the eSIM as the data source (on iPhone, this is the "cellular data" switch). If there's still no signal after landing, try manually selecting a carrier network (search for available networks in settings and choose China Mobile or China Unicom). If it still doesn't work, contact the eSIM provider's customer service — some support remote reactivation or plan changes. It's recommended to test whether the eSIM installs properly on your phone before departure.
Google works on eSIM data but not on hotel Wi-Fi?
This is normal. eSIM data is routed overseas and can access Google; hotel Wi-Fi runs over the mainland China network and is restricted by the firewall. Solution: turn on a VPN on hotel Wi-Fi to restore access. Or switch back to eSIM data while at the hotel. Some travelers choose to use eSIM data the entire time and skip hotel Wi-Fi to avoid frequent VPN switching.
Is a problem with Alipay or WeChat Pay related to the eSIM?
Usually not. Alipay and WeChat Pay work at the payment-app layer and have no direct relationship with the connection method (eSIM, Wi-Fi or local SIM). More common causes of payment problems are: bank card binding hasn't completed passport verification, the international card hasn't been authorized by the issuing bank for overseas transactions, payment limit settings, or account security verification hasn't passed. If your payment app can't get online, check whether a VPN is mistakenly left on, causing the local app to connect abnormally; try turning off the VPN and retrying.
What if the VPN won't connect or keeps dropping?
VPN connection stability in China is affected by many factors. When you hit problems, try: switching server nodes (Japan, Singapore, the US and other Asian or North American nodes are usually more stable); switching VPN protocols (e.g. from IKEv2 to OpenVPN or WireGuard); switching VPN apps (use your backup VPN); or temporarily using eSIM data instead of the Wi-Fi + VPN combo. VPNs may face stricter controls during sensitive periods (such as around major meetings or anniversaries), so learn about the recent situation before departure.
What if my phone doesn't support eSIM?
If your phone doesn't support eSIM, alternatives include: using an international roaming plan (check with your home carrier — note costs may be high); buying a local SIM card (must be done at a carrier store); carrying a portable Wi-Fi device (can be rented at airports and supports multiple devices); or upgrading to an eSIM-capable phone.
The network environment in China changes quickly; this guide is written based on current common experience. It's recommended to check the latest traveler network guides before departure, and prepare at least two ways to get online as mutual backups. Don't put all your eggs in one basket.